Everything about getting your chair home, in one place. If anything here isn't clear, ask us before you order.
Where we deliver
We deliver to addresses in [CONFIRM : LIV-05 · zones desservies : Grande-Bretagne continentale, Highlands, îles, Irlande du Nord ; exclusions ou suppléments].
We don't currently deliver outside the United Kingdom. [CONFIRM : LIV-09 · aucune livraison hors du Royaume-Uni au lancement]
What it costs
[CONFIRM : LIV-01 · frais de livraison ou gratuité, et seuil éventuel]
The delivery cost, if any, is shown on the product page and in your basket before you pay. There are no other charges at the door.
How long it takes
- Preparing your order: [CONFIRM : LIV-02 · délai de préparation], for orders placed before [CONFIRM : LIV-04 · heure limite de commande] on a working day.
- On its way: usually [CONFIRM : LIV-03 · délai total de livraison] from your order.
- Working days are Monday to Friday, excluding UK bank holidays.
Your estimated delivery date is shown on the product page before you pay. [CONFIRM : LIV-07 · outil de choix de la date ou de la semaine de livraison, délai maximal de livraison différée]
If we haven't agreed a specific date with you, we'll deliver without undue delay and no later than 30 days after your order, as the law requires. If we can't, we'll tell you straight away, and you can choose a new date or cancel for a full refund.
Choosing a later date
Buying ahead of a due date, or as a gift? You can ask for delivery in a later week, so the chair arrives when it suits you. [CONFIRM : LIV-07 · outil de choix de la date ou de la semaine de livraison, délai maximal de livraison différée]
On the day
- Who delivers: [CONFIRM : LIV-06 · transporteur, livraison au pas de la porte ou dans la pièce, à 1 ou 2 personnes, créneau, signature]
- Tracking: [CONFIRM : LIV-08 · e-mail d'expédition avec numéro de suivi, page de suivi]
- The box: [CONFIRM : MES-12 · dimensions et poids du carton, livré monté ou à monter, largeur de passage minimale]. Please check your front door, stairs and landing before delivery day.
- If you're out: [CONFIRM : LIV-10 · que se passe-t-il en cas d'absence : nouvelle tentative, dépôt, retour au dépôt]
Putting it together
[CONFIRM : PRD-14 · temps de montage mesuré lors d'un vrai montage, outils fournis, nombre de colis]
If it arrives damaged
Please tell us as soon as you can, with a photo of the damage and of the box. If the chair arrives damaged or faulty, your rights under the Consumer Rights Act 2015 apply, and we'll arrange a repair, a replacement or a refund. See our Returns page for the details.
If you can, open the box while the driver is there, or note "unchecked" or "box damaged" when you sign. This helps us with the carrier, but it doesn't affect your rights if you can't.
When the chair becomes yours
The chair is your responsibility from the moment it's delivered to you, or to someone you've named to receive it. It becomes yours once we've received full payment.
Questions
Email [CONFIRM : SAV-01 · adresse e-mail du service client] or [CONFIRM : SAV-02 · téléphone ou WhatsApp], [CONFIRM : SAV-03 · jours et horaires réels].